Frequently Asked Questions

About the Brand and Products

  1. What is Ramón Ramírez Puros? It is a brand of Argentine artisan cigars that offers products made with organically grown tobacco and using artisanal processes.

  2. Are the cigars 100% Argentinian? Yes, our cigars are produced domestically, highlighting Argentinian tradition and soil.

  3. Are the cigars handmade? Absolutely, all our cigars are crafted with meticulous care to ensure the finest construction and draw.

  4. What types of vitolas (sizes) do you offer? We have a wide variety that includes Cigarritos, Petit Robusto, Robusto, Corona, Super Robusto, and special formats.

  5. Do you sell smoking accessories? Yes, we offer humidors, ashtrays, lighters, and cutters to complement the experience.

  6. What is the difference between the Maduro, Claro, and Candela wrappers? The difference lies in the fermentation and drying process of the outer leaf, which provides different nuances of flavor and intensity.

  7. Do you offer flavored cigars? No, but we will soon be offering flavored options for those looking for flavor profiles different from traditional tobacco.

  8. Do you sell sealed boxes or decks? Yes, you can buy individual units or boxed presentations (like Pocket Boxes) and decks.

  9. Do you have a permanent stock of all products? Generally yes, but as it is a handmade product, some editions may have limited availability.

  10. What is the best cigar for a beginner? We recommend milder formats and smaller ring gauge, such as the Cigarrito or the Petit Robusto , to start without overwhelming the palate.

Shipping and Delivery

  1. Do you ship nationwide? Yes, we ship to any location in Argentina.

  2. What is the shipping cost? The cost depends on your location, but we offer free shipping on purchases over a certain amount (check the current amount on the website, e.g., $100,000).

  3. How long will it take for my order to arrive? Orders are usually dispatched within 24–48 business hours. The final delivery time depends on the postal service and your location.

  4. Can I track my shipment? Yes, once it has been dispatched we will send you a tracking code so you can see where your package is.

  5. Which courier company do you use? We work with leading logistics companies (such as Correo Argentino or Andreani) to ensure delivery.

  6. Can I pick up my purchase in person? You should check at checkout if the "Pick up at branch/point of sale" option is enabled for your area.

  7. Is the packaging discreet? Yes, we ship products in secure and discreet packaging to protect the contents.

  8. Do you ship internationally? Currently, our focus is on the Argentinian domestic market. Contact us for special requests.

  9. What happens if I'm not home when the mail arrives? The post office usually leaves a delivery notice or attempts a second delivery. If not, you'll need to pick it up at your nearest post office.

  10. Do you offer same-day delivery (motorcycle courier)? Soon, depending on your area (e.g., CABA or GBA), express delivery options will be available at checkout.

Payment Methods

  1. What payment methods do you accept? We accept all credit and debit cards, and bank transfers.

  2. Do you offer interest-free installments? Yes, we usually have promotions of up to 3, 6 or 12 installments (depending on current bank promotions).

  3. Do you offer a discount for payments by bank transfer? We often offer special discounts if you choose to pay by bank transfer.

  4. Is it safe to pay online? Yes, we use secure and encrypted payment platforms to protect your financial data.

  5. Do you issue invoices? Yes, if you need an invoice, please send us your CUIT and tax information at the time of purchase or let us know immediately.

Warranty and Returns

  1. What warranty do the products have? We offer a satisfaction guarantee. If the product has a manufacturing defect, we will replace it.

  2. What should I do if the product arrives damaged? Contact us immediately with photos of the packaging and the product to arrange for an exchange or refund.

  3. Do you have a return policy? Yes, we accept returns within a certain period (e.g., 30 days) as long as the product is intact and unused.

  4. Do humidors have a warranty? Yes, accessories such as humidors have a warranty against manufacturing defects.

  5. How do I contact customer support? You can write to us through the contact form on the website, by email, or via our WhatsApp support.

Cigar Care and Consumption

  1. Do I need a humidor to store my cigars? It's ideal for maintaining humidity and flavor long-term. If you plan to consume them quickly (1-2 weeks), an airtight bag can work temporarily.

  2. What humidity level should I keep my cigars at? It is recommended to keep them between 65% and 72% relative humidity.

  3. How do you cut a cigar correctly? You must make a clean cut in the head (the closed part) without undoing the wrapper, using a cigar cutter or guillotine.

  4. What's the correct way to light it? Use a butane lighter or wooden matches. Toast the base of the cigar without letting the flame touch it directly before taking the first puff.

  5. Should you inhale cigar smoke? No, unlike cigarette smoke, cigar smoke is savored in the mouth and exhaled, not inhaled into the lungs.

  6. How long does a Robusto cigar last approximately? A Robusto format usually offers between 45 and 60 minutes of smoking time.

  7. What if my cigar is dry? If it's not cracked, you can try slowly rehydrating it in a humidor over several weeks.

  8. Do cigars have an expiration date? They don't expire. In fact, like wine, they can improve and age if stored in perfect humidity and temperature conditions.

  9. What benefits do they mention about smoking cigars? On our website we mention studies about dopamine and the pleasure associated with the relaxing experience of smoking a good cigar (in moderation).

  10. What is the difference in nicotine content between cigars and regular cigarettes? Cigars contain natural nicotine from the tobacco leaf, but because it is not inhaled and lacks the chemical additives of industrial cigarettes, the absorption is different.